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Privacy Policy – Furtronics
Last updated: October 26, 2026
1. Introduction
At Furtronics, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, subscribe to our newsletter, or purchase our products.
We process personal data in accordance with the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and applicable Dutch privacy legislation.
2. Who We Are
Furtronics is responsible for the processing of personal data described in this Privacy Policy.
Company name: Furtronics – Furtronics B.V.
Registered address: Markescheiding 9, 9461KD Gieten, the Netherlands.
Website: https://furtronics.com
Email: sales@furtronics.com
For questions about privacy or personal data, you can contact us using the email address above.
3. Information We Collect
Depending on how you interact with our website, we may collect the following personal information:
When you place an order:
First and last name
Email address
Billing and shipping address
Telephone number, if provided or required for delivery
Order details and purchase history
Payment status and transaction information
When you contact us:
Name and email address
Information included in your message
Relevant order or product information
Photos or other information you voluntarily provide
When you subscribe to our newsletter:
Email address
Subscription preferences and consent records
When you visit our website:
IP address
Browser and device information
Website usage information
Cookies and similar technologies, where applicable
We only collect personal data that is necessary for the purposes described in this policy.
4. How We Use Your Information
We use personal data for the following purposes:
Order processing and delivery
We process personal information to confirm purchases, receive payments, prepare orders, arrange shipping, and handle returns.
Legal basis: Performance of a contract (GDPR Article 6(1)(b)).
Customer service
We use your contact information and message details to answer inquiries, provide support, and resolve complaints.
Legal basis: Performance of a contract, steps taken before entering a contract, or our legitimate interest in providing customer support, depending on the situation.
Product safety and GPSR compliance
We process relevant information to investigate product safety concerns, manage complaints, identify affected products, and organize product recalls where necessary.
Legal basis: Compliance with legal obligations under applicable product safety legislation, including Regulation (EU) 2023/988, and, where applicable, our legitimate interest in maintaining product safety.
Newsletter and marketing
If you subscribe to our newsletter, we use your email address to send news, product updates, and promotional information.
Legal basis: Your consent (GDPR Article 6(1)(a)).
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
Legal and administrative obligations
We retain relevant transaction and financial records to comply with tax, accounting, and other legal obligations.
Legal basis: Compliance with a legal obligation (GDPR Article 6(1)(c)).
Website security
We may process technical information to maintain website functionality, detect unauthorized access, and protect our services.
Legal basis: Our legitimate interest in operating a secure and reliable website (GDPR Article 6(1)(f)).
5. Sharing Your Information
We may share personal information with trusted service providers where necessary for operating our business.
Depending on the services we use, these may include:
Website hosting and email service providers
Payment processing providers
Shipping and delivery companies
Accounting and administration service providers
Newsletter and email marketing platforms
Website analytics providers, where applicable
These parties receive only the information reasonably necessary for their services.
Where required, we use data processing agreements and appropriate safeguards to protect personal information.
We may also disclose personal data where required by law, including to competent authorities in connection with product safety incidents.
Service providers: Hostinger
6. International Data Transfers
Some service providers may process personal data outside the European Economic Area (EEA).
Where international transfers occur, we ensure that they comply with applicable GDPR requirements, such as an adequacy decision by the European Commission or appropriate safeguards, including Standard Contractual Clauses where applicable.
International transfers: [Identify relevant countries, transfer mechanisms, and how customers can obtain information about the safeguards, if applicable.]
7. Cookies and Website Analytics
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites function correctly and, where applicable, provide information about website usage.
Cookies may include:
Essential cookies: Necessary for website functionality and shopping features.
Analytics cookies: Used to understand website performance and usage.
Marketing cookies: Used for advertising or measuring marketing effectiveness, if applicable.
Where required by law, we ask for your consent before placing non-essential cookies.
You can change or withdraw your cookie preferences through our available cookie settings, and you can manage cookies through your browser.
Cookies and providers: None
8. How Long We Keep Your Information
We retain personal data only for as long as necessary for the purposes for which it was collected or as required by law.
The following retention periods apply:
Financial and accounting records: Generally seven years under Dutch tax legislation. Certain records may require longer retention, including records subject to applicable EU VAT One Stop Shop rules.
Customer service messages: [Specify the retention period after a request or complaint is resolved.]
Product safety complaints: Personal data in the GPSR complaints register is retained only for as long as necessary to investigate the complaint and no longer than five years after its recording.
Newsletter information: Until you unsubscribe or withdraw your consent, except for limited information necessary to record or respect that request.
Technical website logs: 10 years
Other order-related information: For as long as necessary to fulfill the order, manage applicable customer rights, resolve disputes, or meet legal obligations.
Once personal information is no longer needed, we securely delete or anonymize it, unless a legal obligation requires further retention.
9. How We Protect Your Information
We take appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or disclosure.
These measures include, where appropriate:
Secure website connections
Restricted access to customer information
Secure account and password management
Security updates and maintenance
Appropriate safeguards when working with third-party service providers
Although we take reasonable precautions, no online system can guarantee absolute security.
10. Your Rights Under the GDPR
Under the GDPR, you may have the right to:
Access the personal data we hold about you.
Request corrections to inaccurate or incomplete information.
Request deletion of your personal data where legally applicable.
Request restrictions on the processing of your data.
Object to certain processing, including direct marketing.
Receive certain personal data in a portable format.
Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at:
We will respond without undue delay and generally within one month, in accordance with GDPR requirements.
Some information may need to be retained where required by law.
11. Product Safety Reports
Furtronics takes product safety seriously.
If you report a safety concern, defect, or accident involving a Furtronics product, we may collect the information necessary to investigate the issue.
This may include:
Your contact information
Product name and order number
Product type or batch number
Description of the incident
Photographs or supporting documentation
If a report includes information about injuries or health, we handle that information with additional care and process it only where permitted by applicable data protection law.
We use this information to investigate safety concerns, take corrective action, contact affected customers, and comply with applicable product safety obligations.
Where legally required, relevant information may be provided to competent product safety authorities.
12. Children's Privacy
Our website is not specifically directed at children.
We do not knowingly collect personal information from children in violation of applicable data protection legislation.
If you believe a child has provided personal information improperly, please contact us so that we can assess the situation and take appropriate action.
13. Automated Decision-Making
We do not use automated decision-making, including profiling, that produces legal or similarly significant effects concerning our customers.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website functionality, or applicable legislation.
The most recent version will be available on our website, with the date of the latest update shown at the top of the page.
Where required by law, we will provide additional notice of significant changes.
15. Complaints and Contact
If you have questions or concerns about how we handle personal data, please contact us first.
Furtronics
Email: sales@furtronics.com
Website: https://furtronics.com
You also have the right to lodge a complaint with the Dutch Data Protection Authority:
Autoriteit Persoonsgegevens
Website: https://autoriteitpersoonsgegevens.nl
We encourage you to contact us directly first so we can try to resolve your concern.