Free shipping over $500
Furtronics Shipping & Returns
Last updated: October 26, 2026
Shipping is free on orders over €500, and you have 30 days to change your mind about anything that isn't made to order. The details are below; our terms and conditions apply in full.
Shipping
Costs. Shipping costs are shown at checkout before you pay. Shipping is free on orders over €500 (including VAT).
When your order ships. In-stock items ship within [x] working days. For custom work and pre-orders, the expected date is on the product page. Unless stated otherwise, we deliver within 30 days of your order.
Pre-orders. The expected release date is an estimate. If we are more than 30 days late, you can cancel free of charge and we refund you within 14 days.
Tracking. We ship with [carrier] and email you a tracking link as soon as your parcel is on its way.
Customs and import duties. For deliveries outside the European Union, import duties, customs charges and local taxes are payable by you. Your carrier may ask you to pay these before delivery.
Batteries. Lithium batteries are subject to strict transport rules. We may ship them separately, later, or not at all to some countries. If this applies, it says so on the product page.
Lost or damaged parcels. Until your order is delivered to you, it is our responsibility. Has your parcel not arrived, or did it arrive damaged? Email us at sales@furtronics.com, preferably within 48 hours of delivery, with photos of the packaging and the product. We will send a replacement or refund you. Business customers must report visible damage within 5 working days.
Returns
30 days to change your mind. You can return any product that isn't custom work within 30 days, without giving a reason. The law requires 14 days; we give you 30. The period starts the day after you receive your order.
How to return
Let us know within 30 days: use "Withdraw from contract here" on furtronics.com, fill in the model withdrawal form, or email sales@furtronics.com with your order number.
We confirm by email that we have received your withdrawal.
Send the product back within 14 days of letting us know, complete and, where possible, in its original packaging, to: [return address].
We refund the price and the standard shipping costs of your original delivery within 14 days of your withdrawal, using the payment method you used. We may wait until we have received the product or you have shown that you sent it.
Return shipping costs. The cost of sending a product back is yours. We recommend a tracked service, and keep your proof of postage.
Condition. You may examine and try out the product as you would in a shop. Gluing, sanding, drilling, painting, covering with fur or building it into a suit goes beyond that. In that case we may deduct the loss in value from your refund, up to the full price.
Not returnable
Custom work: products made to your specifications or clearly made for you.
Digital content such as print files, once the download has started with your consent.
Business customers. Business customers have no right of withdrawal. A return is only possible with our written approval in advance.
Faulty items, warranty and repairs
Something wrong with your product? Email sales@furtronics.com with your order number and a photo or video of the problem. Please don't send anything back before we have replied.
Legal guarantee. As a consumer, you are always entitled to a product that works as you may reasonably expect. If it has a defect, repair or replacement is free of charge, including shipping.
6-month manufacturer's warranty. On top of that, we give a 6-month warranty on all products. If a product breaks within that period under normal use, we send you a replacement product or part free of charge. In some cases, you may instead send it in for repair free of charge. This warranty does not cover damage from not following our instructions for use, modifications, heat, water, dropping, or normal wear of parts such as hinges, elastic and mesh.
Other repairs. For repairs outside the warranty, we send you a quote first. Shipping to and from us is at your expense. Send the product clean, dry and well packed. Only include batteries if we ask for them.
Recalls. If we ever recall a product for safety reasons, returning it is always free.
Contact
Email: sales@furtronics.com
Return address: Markescheiding 9, 9461KD Gieten, The Netherlands
Full terms: [link to terms and conditions]